Privacy Policy

Effective Date: 08/05/2026

Last Updated: 08/05/2026

Compassion NEMT (“Company,” “we,” “us,” or “our”) operates the website business.modernsofttech.net (the “Site”) and provides non-emergency medical transportation (“NEMT”) services across Texas, including Houston, Dallas, Fort Worth, Austin, and San Antonio. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our Site, request a ride, or otherwise interact with us.

By using our Site or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Site or services.

1. Information We Collect

We may collect the following types of information:

a) Information You Provide Directly

Contact information: name, phone number, email address, mailing address
Ride request / scheduling information: pickup and drop-off locations, appointment date and time, type of appointment (e.g., dialysis, hospital, rehabilitation, physician visit), mobility or accessibility needs (e.g., wheelchair accessibility)
Billing and insurance information: if provided, such as insurance or Medicaid details relevant to arranging transportation
Communications: information you provide when you call, email, or submit a form through our Site (e.g., the Contact or Request a Ride form)

b) Information Collected Automatically

Usage data: IP address, browser type, device type, pages visited, time and date of visit, and referring website
Cookies and similar technologies: used to operate the Site, remember preferences, and analyze traffic (see Section 5 below)

We do not knowingly collect payment card numbers, Social Security numbers, or detailed medical records through this Site. Any health-related information you provide (such as the reason for an appointment or mobility needs) is used solely to arrange appropriate transportation.

2. How We Use Your Information

We use the information we collect to:

Schedule, confirm, and coordinate transportation services
Communicate with you about your ride, including confirmations, changes, or delays
Respond to inquiries submitted through our Contact or Request a Ride forms
Improve our Site, services, and customer experience
Maintain business records and comply with legal or regulatory obligations
Send administrative or service-related communications

We do not sell your personal information to third parties.

3. How We Share Your Information

We may share your information only in the following circumstances:

With our drivers and staff as needed to provide transportation services
With service providers who help us operate our business (e.g., scheduling software, hosting providers, communication tools), under obligations to protect your information
With healthcare facilities or insurance/Medicaid administrators, only where necessary to coordinate or verify your transportation
As required by law, such as in response to a subpoena, court order, or government request
In connection with a business transfer, such as a merger, acquisition, or sale of assets

We do not share sensitive health-related details beyond what is reasonably necessary to provide transportation services.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies to:

Enable core Site functionality
Understand how visitors use our Site
Improve Site performance and content

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site.

6. Third-Party Links

Our Site may contain links to third-party websites, including social media platforms (Facebook, Instagram, Twitter/X). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies separately.

7. Children’s Privacy

Our Site and services are intended for adults arranging transportation for themselves or on behalf of a patient. We do not knowingly collect personal information directly from children under 13 through this Site. If you believe a child has provided us with personal information, please contact us so we can remove it.

8. Your Choices and Rights

Depending on your location, you may have the right to:

Request access to the personal information we hold about you
Request correction or deletion of your personal information
Opt out of certain communications (e.g., unsubscribe from emails, request not to be contacted by phone)

To exercise these rights, please contact us using the information in Section 10 below

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Compassion NEMT Phone: (512) 555-0186 Email: info@compassionnemt.com Hours: Mon–Fri 7:00 AM – 6:00 PM, Sat 8:00 AM – 2:00 PM, Sun Closed Service Areas: Houston, Dallas, Fort Worth, Austin, San Antonio, TX